tk99o's Privacy Policy

What Information We Collect

We may collect the following types of information when you register on the tk99o platform or use our services:

• Identity Information: Full name, date of birth, national ID number or passport number (for identity verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or bank account details — for transaction verification and processing.
• Technical Information: IP address, browser type, device information, cookie data, and user activity logs.
• Gaming Activity: Betting history, deposit and withdrawal records, and account balance information.
• Communication Records: Information from your conversations with us via live chat or email.

How We Collect Information

We collect your information in the following ways:

• Information You Provide Directly: What you submit through registration forms, identity verification processes (KYC), deposit and withdrawal requests, and support tickets.
• Automatic Collection: When you use our platform, information is collected automatically through cookies, web beacons, and similar technologies.
• Through Third Parties: Information received from identity verification services, payment processors, and fraud prevention services.

Purpose of Using Your Information

tk99o uses your information only for the following legitimate purposes:

• Creating, managing, and securing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Identity verification (KYC) and age confirmation — specifically to prevent access by those under 21 years of age.
• Preventing fraud, money laundering, and other financial crimes (in accordance with AML policy).
• Providing customer support — 24/7 live chat and email support in Bengali.
• Delivering a personalized experience and relevant offers based on your preferences.
• Complying with applicable laws and regulations.
• Improving the security and performance of the platform.

Data Storage and Security

tk99o has adopted the highest technical measures to protect your information:

• SSL/TLS Encryption: All data transfers are secured through industry-standard SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorized personnel can access specific information.
• Security Audits: Regular system reviews and security tests are conducted.
• Firewall and Monitoring: 24/7 system monitoring and intrusion prevention systems remain active.

Your information may be retained for the period required to meet legal obligations and, even after account closure, for the duration specified under applicable law.

Data Sharing and Third Parties

tk99o never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and bank partners to complete transactions.
• Identity Verification Services: With approved service providers for KYC and age verification.
• Game Providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers — only the minimum information necessary for game operation.
• Legal Authorities: In response to court orders, legal requirements, or valid requests from competent authorities.
• Fraud Prevention: As part of anti-money laundering (AML) or fraud investigations.

All third-party partners are contractually obligated to maintain the same standard of privacy protection.

Cookie Policy

tk99o uses cookies and similar tracking technologies to improve your browsing experience:

• Essential Cookies: For operating core platform functions such as login sessions and security features. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings, such as language preference.
• Analytics Cookies: To analyze platform usage and improve services. These cookies are not personally identifiable.

You can control most cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information within the limits of legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited.
• Right to Object: You may object at any time to marketing communications.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact our support team. We aim to respond within 30 business days.

International Data Transfers

tk99o uses global technology infrastructure, so your information may be processed or stored on servers outside Bangladesh. Wherever information is transferred, we ensure that the same protections described in this Privacy Policy remain in place.

For data transfers to third countries, we apply applicable legal safeguards such as standard contractual clauses or data protection agreements.

Privacy of Minors

tk99o is for users aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is conducted at the time of registration.

If we become aware that information from a minor is stored with us, we will immediately close that account and delete the relevant information. If you become aware of such a situation, please let us know.

Responsible Gaming and Use of Information

tk99o is committed to responsible gaming. We may use information about your gaming activity to identify unusual or problematic behavior and, where necessary, proactively offer assistance.

Information collected for this purpose is never used for marketing or advertising — it is used solely for the player's well-being. To learn more about responsible gaming, visit our Responsible Gaming page.

Marketing Communications

If you have given consent to marketing communications at the time of registration or at a later date, we may send you tk99o bonuses, promotions, and updates by email. You may withdraw this consent at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting our support team.

Even if you opt out of marketing communications, you will continue to receive important service-related messages (such as transaction confirmations and security alerts).

Policy Changes and Updates

We may update this Privacy Policy from time to time due to business needs, legal changes, or service improvements. For any significant changes, we will:

• Publish a notice on the website.
• Send a summary of the changes to your registered email.
• Update the "Last Updated" date at the top of the page.

Continued use of tk99o after an update will be considered your consent to the new policy. We therefore recommend reviewing this page regularly.